Payment Policy

Advertisers Payment

iknow-uk are happy to receive payment by most types of credit / debit cards, cheque or direct debit. The payment method chosen by our customers is entirely up to them but we strictly apply the following payment terms in order to minimize unnecessary costs and maximise customer benefits.

General Information

All transactions with iknow-uk are in GBP.

iknow-uk holds a consumer credit licence.

Cancellation and Refunds

All customers of iknow-uk commit to a fixed term on the site when they sign up. Only in very exceptional circumstances can that fixed term be changed. If a shortened term is agreed the customer will be charged pro-rata for the time that their property has been advertised on the site plus two month in order to cover administration costs.

A customer wishing to remove their listing from an iknow-uk website within their fixed term may do so at their own discretion but they will not receive a refund of fees paid.

A full 100% refund is provided if a listing fails to fulfil the iknow-uk money back guarantee criteria.

Paying by Card

Plastic is our preferred currency. It minimizes our admin time and costs so we can concentrate on providing top performance for our customers.

Paying by Cheque

We extend 14 days credit for cheque payment by new customers FROM THE DATE YOU BECOME OUR CUSTOMER. If payment is not received in this time the listing will be suspended until payment is made. PLEASE NOTE: this process is built in to our software. The only way for a listing to be re-activated is when the 'payment received' field is completed.

Paying by Direct Debit

iknow - uk direct debit option is operated by means of credit agreement with Premium Credit Ltd. They usually require around 10 working days to set up a direct debit so you must act quickly to make the first payment on time. You will be sent the appropriate paperwork for you to complete and return to us. 12 monthly payments are required. If payments are stopped you will be invoiced for any outstanding amount with an additional administration fee of �25.

Paying your annual renewal

Payments of annual renewals are due ON OR BEFORE the renewal date regardless of the payment method chosen.

Customers that pay by direct debit are only required to 'accept' another 12 months payment, with no change required if price and selected product remain unchanged. If price and / or product selected by the customer changes a new direct debit mandate will be issued to replace the one currently in force.

Debt Collection

Where customers fall outside our payments terms we use a debt collection agency. We reserve the right to add an administration fee of £25 and debt collection fees at the prevailing rate to the amount outstanding.

Please note for the avoidance of doubt, if any payment is not received by the due date, then your listing will be suspended. Without prejudice to any other right of iknow-uk if the suspension last for a period of 1 month (from the date of suspension) iknow-uk shall have the right to terminate any agreement or contract it has with you without liability howsoever arising.